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HTC ERIS randomly Drops data connectivity after 2.1 OTA

I am about to receive my 3rd HTC Eris under warrany that I am told will help my problem, before the 2.1 upgrade I no problems with data connectivity dropping. My 1st phone randomly displayed message saying "The MObile network setting needs to be turned on. The 2nd replacement phone does the same thing at random all over Phoenix.

Verizon said they have never heard of this problem and there have been no issues with the 2.1 upgrade..so far that is the story from 2 reps. My 3rd replacement phone is on its way...will it fix my problem?? Tried to get them to replace the phone with a nother model but they would only do it at full retail price....wow I use this for business and it is costing me money......If this doesn't fix it I guess I'll keep asking for replacement phones till it finally works properly again......

A very unhappy HTC Eris user...

Comments

Kimberly_Nicole

Hi. I am sorry you are having issues with your HTC Eris and I will be happy to look into this for you. When did you get the 2.1 update? Try to dial *228 option 2 to update your roaming to see if that helps. If it does not, we may need to reset your entire device to see if that works.

Waiting on your reply :smileywink:

Thanks!

spazzy

I too am on my 3rd device and lost data service. I've had a decent list of issues since the 2.1 OTA. If I remember correctly, the wiped my phone clean for a different reason, had trouble reactivating my phone number, got that to work and then I had no data service. The resolution was to ship me a new phone. So you're not alone. Good luck!!

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