I am extremely dissatisfied with Verizon. We recently moved and purchased our first home, but have had poor service in the home, as well as outside as well. Called tech support to see if there was anything we can do to improve our service. First call with tech actually started to break up - and then dropped. Drove down the road a few miles where there was better service and called back. The second tech was able to access the coverage in my area and said we are in extended coverage zone - meaning that Verizon is feeding off other towers to provide service, and area my home is in has especially bad service. His solution was for ME to purchase a $250 "accessory" to extend my network. While he did offer a $100 later in our conversation, I don't understand how this cost is passed down to the customer, and a loyal one of 10 years at that. I should not have to spend additional money to use the service I already PAY for, as well as other utility costs associated with powering the extender. Shame on you, Verizon. Time to call another cell provider who has better service in our area and go with them.
