Child Item

Site Totals

61243 Questions Answered 267 Categories

Motorola Droid Razr M stops a red eye during boot

Was updating apps and the phone restarted on it's own. ever since it stops at red eye screen during boot. Tried factory reset - doesn't help - same behavior. I can get to the boot menu but none of the options offer anything useful. Verizon support guys - Any ideas?

based on other posts, it looks like I may need to try a reflash of the phone. Does Verizon support officially offer any suggestions for that process? is there a legit source for the flash roms? what utility is suggested we use for this? There is no 'official' Verizon store in or near my town.

-Trevor Jones

Comments

Verizon_Support

I regret to hear of the issues with your device! I understand the need of a reliable device and I want to make sure that yours works as it should. It seems like you completed your fair share of troubleshooting. I need additional information so that I can better assist. I will send you a private message so that I can assist!

LenaA_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TOMMYGEAR

Verizon Support - I have the exact same issue. What is the work-around?

Thanks,

Tom

Verizon_Support

TOMMYGEAR,

You've come to the right place for help! Let's get your phone back up and running. Has there been any damage to the phone? Did it get stuck on that screen when accessing a certain app or function on the phone? What troubleshooting steps have you done so far?

Try rebooting the phone by pressing and holding the Volume down button and simultaneously pressing and holding the Power button until the device powers off (approximately ten seconds), then release. Once complete try turning the phone back on and keep us posted.

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

mscole92

I tried doing that, but it still sticks on the red & white Motorola symbol. I just want my phone back.

Child Item