Child Item

Site Totals

61237 Questions Answered 267 Categories

4g dns issue

bjaskolka

I have been having this issue for three wewks now. Got a new HTC m8. Worked great

Then it did some updates. Before my email was working via mail app and my hosting company.

after update it always has a connection timeout and will not get mail but ONLY on data network

Works fine on WiFi

So its not a settings issue

After a lot of time and energy with my hosting company it is clear it's a dns issue but you can't change dns servers on data?? So I cant get emails while on data which is the whole reason I have this phone

Verizon tech support is useless and pretend (or worse aren't pretending) they don't know what dns is

Please help!!

Comments

Verizon_Support

bjaskolka, that's a long time to have this issue! Have you downloaded 3rd party applications to your device? If so, some 3rd party application software updates can affect the performance of your device. Try uninstalling a few applications. Power your device off/on and keep us posted on the performance of it.

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

bjaskolka

Unfortunately I have I have already tried third party apps, safe mode, reboots, etc ….

This is not an issue with the mail server, or email software.

The issue is 100% everytime when using over data, and after doing PING and traceroute

testing it is a specific DNS issue not on the part of my hosting company, but rather on Verizon’s side.

The tech support rep seemed to play dumb, or weren’t playing, when I told them it was a DNS issue they didn’t seem to know even what I was talking about.

Works FINE on Wifi.

Data network only.

I would change my DNS server, but doesn’t seem possible on Data Network??

Child Item