I have a contact that the photo is deleted automatically after a couple of days, any hints of why?
RCF67,We understand the importance of not losing your photo. Let's get this back up and running. What device do you have? Did anything change recently to cause this? Have you tried putting it back and it still deleting?RobinD_VZWFollow us on twitter @VZWSupport
Robin,
Using a Droid RAZR M. Its been happening for months. I've erased the
contact and manually put it back in and it still drops the profile picture.
I can add the picture again from the camera but it will be deleted from the
profile again. Sometimes it lasts for a few days sometimes its dropped
within an hour. I don't have that many pictures in contacts profiles but
the ones I do have are not affected like the one for my daughters contact
profile pic.
Thank you,
Russell <<removed>>
Sent via Android
On Jan 29, 2015 10:20 AM, "Verizon Wireless Customer Support" <
RCF67, Thanks for those details. Do you have any other applications or accounts that would be syncing or assiging pictures to contacts? It's possible that if there would be more than one for the image to be reset. Some applications such as Facebook will do this and even your Gmail accounts can cause this. How is her contact info saved? To your device or to a specific account? You can find this information out by going into your contact list, selecting the appropriate contact, pressing the menu key, selecting Edit, and at the top it should show the contact information as well as the account saved to. AdamG_VZWFollow us on Twitter @VZWSupport
Adam,
Thanks for the info. That may be it since it was the only account saved to
Verizon Backup Plus. All others were save to my e-mail. I chnaged it,
just wait to see what happens.
On Sat, Jan 31, 2015 at 2:47 PM, Verizon Wireless Customer Support <
