Please help me

shiroko

I decided to move back to my home country and wanted to change my family plan to an individual plan for my daughter who will stay in the US.  So I went to one of Verizon stores to ask necessary process in Jan. They told me that I just needed to call the customer sevice on the date when I want to cancel my cell.  When I called the customer service at the beginning of Feb. I paid expensive cancellation penalty, and they canceled my online account at that time.  They also told me that because of the billing cycle, I should call them again on 2/25 to cancel it.   I called the customer service on 2/25, and now they told me that we needed to submit the assumption liability form for the process.   No one told me about the form before, and even when I called the customer service they cannot help me now because my online account was already deleted before and they cannot verify me as an owner of the account.  I think that the Verizon sore /customer sevice should have told me at the beginning, and we did not know until I found that we are still paying for the family plan even after my cell was canceled.  How many times I should call them from overseas?????  It's terrible......   Would you please someone asvice me what is the best/fastest way to process it?

dilbertaz

1. Can I transfer my account or a line on my account to a friend or family member?

   Yes, Assumption of Liability (AOL) is a process that lets you transfer the control of your account or a specific line on your account to another person. You can also perform an AOL to assume responsibility for another person's account, such as a spouse, child, parent or friend.
   
   To find out if you're eligible to participate in an AOL process, please review the Assumption of Liability requirements.
   
   

2. What are the requirements for transferring my account or a line on my account to a friend or family member through Assumption of Liability?In order to perform an Assumption of Liability, all of the following requirements must be met:
   
   Current Account Owner
   • You must ensure that the balance on the account you want to transfer is current. You'll continue to be responsible for account charges until the transfer has been completed.
   • If the line you're transferring is the primary line on a Family SharePlan or the only secondary line on a Family SharePlan, the remaining line(s) must be placed on eligible calling plans prior to processing the account transfer. Please contact Customer Service at (800) 922-0204 for assistance.
   • You must contact Customer Service at (800) 922-0204 to authorize the account transfer and provide the name of the person who will be taking over the account.
   
   New Account Owner (person taking over responsibility for the account)
   • You must read and agree to the Verizon Wireless Customer Agreement Terms and Conditionsprior to assuming responsibility for the account.
   • If the line you're taking over is being added to an existing Verizon Wireless account, your account must be current.
   • If you agree to the Customer Agreement Terms and Conditions and up to a 1-year contract term, you must contact the Assumption of Liability Department at (888) 832-4540. A representative will assist you with completing the AOL request.
     
     Note: Your service assumption will be subject to a credit check. You may be required to switch to current pricing and promotions. A security deposit may also be required.