"Message Not Downloaded" problem (Droid Maxx)

Phone: Droid MAXX

Issue: I'm constantly getting errors with "Message Not Downloaded, touch to review the message and try again", but whenever I do tap it, I'm taken to a blank message screen asking for an addressee and a message to send, so not only do I miss the message, I have no idea who sent it.

Its only become a recent issue now out of nowhere. I was getting my picture messages fine from my contacts, but suddenly they never download anymore.

My mobile data is ON, I've restarted my phone, I've turned airplane mode on and off, but nothing works.

How do I fix this?

Accepted answers

Nidonemo1

I went to a Verizon store the other day, and the sales rep was able to send me a picture message, we have no idea what the problem was. He replaced my Sim card anyway. I can now get picture messages again.

All comments

Verizon_Support

Those were great steps to start with, Nidonemo. Are you using the original Messaging application, Message+, or another app from the Play Store? Are you able to send both text and picture messages successfully? When you see this error, does it pop up on the screen or appear in your notifications bar?

JenniferH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Nidonemo1

I am using the default messaging app on this phone.

I am able to send texts as well as pictures, but sometimes pictures are not sent and stay in a "sending" state. This is happening more often now.

I am notified about these failed incoming messages in both on screen gray text bubbles (which will only sometimes tell me who sent it) and in the notification bar at the top of my screen. However when I tap to see why the message failed to download, it brings me to a blank message screen.

Verizon_Support

I know this has to be frustrating. Let's come up with a plan to resolve this messaging issue. How about downloading the VZW messaging app? I'd suggest using that app and let us know how well it works for you.

VanetrisC_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

tamsmom134

I'm having this same problem! I just did a factory reset and still can't get a picture message, so don't do that!

Nidonemo1

I have downloaded and used the messaging app, but my issue is still not resolved. I cannot send or receive messages containing pictures.

I am accessing these forums from my phone, and I cannot tell what is the "correct answer button", the layout and design is very plain, unclear, confusing and I have gained another problem: Now I am getting flooded with emails for every single topic replied to on these boards, and I have no idea how to turn it off.

Verizon_Support

We definitely want to ensure that all services are up and running for you. May I ask when this issue began? What software version are you running on the device? ( Settings > About Phone )

YosefT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!