I have been a Verizon customer for years, my 2 yr contract on 2 of my lines was up more than a month ago. I am now month to month on those two lines because Verizon wouldnt allow me to switch (upgrade the two lines) to the Edge because less than 6 months ago (I am told on March 22, 2015 it will be 6 months exactly) my service was iinterrupted for 3 hours because a pmt was made on my account with the wrong card I had stored in my pmt options (obviously I was not aware this particular card was used), the moment I was aware of the situation I obviously fixed it and paid the balance and the $15 re-connection fee per line to get service activated, as I mentioned previously, within 3 hours. I called Verizon and explained I didnt think this was fair due to circumstances, they said call back on March 1, 2015 and I would be able to switch to the Edge, so I called on the 1st and was told I couldnt Edge Up until the 22nd of March. I am confused why one rep. would say the 1st and another rep. would say the 22nd, I am also confused that my 24 yr. old daughter who has an acount with Verizon with terrible pmt history was able to Edge Up and receive a new phone even though she wasnt even eligible for an upgrade (her contract was not ended), but I was denied the option when I had 2 out of 3 lines that had upgrades (contract ended)? Doesn't make any sense what-so-ever! Can you explain this? Or am I going to hear, "I dont know why your daughter was allowed the option to Edge Up even though she wasnt eligible for an upgrade"? I just keep getting "I don't know" answers, or flat out "wrong answers". Can Verizon give a straight up correct answer? .
