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I cannot delete groups of e-mail

all e-mails that go to phone stay there forever. I can delete individually, but they should delete when deleted from laptop via sync. The only way I've been able to clear them is to delete the e-mail account and then re-install it. right now my phone shows 750+ emails, my computer inbox less than 200.

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Verizon_Support

RMWV,

Thank you for contacting us. That is quite a few emails there. What is the email provider you are using? Are you manually setting up the email account on the phone? Do you know if it is a POP3 or IMAP account?

ChristopherM_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

RMWV

It is a pop3 Suddenlink server. Also Gmail. I did not have this problem while on Sprint with a Galaxy S-3 The phone I have is a Kyocera Brigadier. The settings for sync are unchanged. This is the second phone, first one died, Have there been hardware problems?

Verizon_Support

Thank you so much for the additional information RMWV. As of right now it doesn't show any issues being reported with the device or its hardware. What software version do you have on your phone currently?

CandiceH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

RMWV

Android 4.2.2 supposedly up to date. This phone is a replacement since the microphone on the first one died. I did not have the first one long enough to experience the e-mail problem. This phone will also not load the visual voicemail app.

Basically this phone sucks!

Verizon_Support

We appreciate the information, RMWV! We certainly want you to be able to fall in love with the device. What happens when you attempt to enter the visual voicemail application? ( ie, error message ) Have you attempted to clear cache/data from the data? ( Settings > App Manager > ALL > Visual Voicemail > force stop - clear data/cache )

To ensure I have a proper understanding is the e-mail service running over the gmail server or its own POP3?

YosefT_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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