Phone has stuck (3 hours) with message on screen "Downloading... Do not turn off target!!" Will I be in trouble when I shut phone down and try to start over?
hwixson,
Updating software on the phone should be an easy task with enhancements that will help improve the experience with your device. I am concerned to hear that was not the case with your phone but we will work to get this resolved for you. I do apologize for the delay in responding but is the phone still not responding? Was your device finally able to complete the software update by chance? Please keep us posted on the outcome of this as we are here to help restore functionality to your device as soon as possible.
CandiceH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
