Why am I getting an error code 410 when updating to Android 5.1?

tschuss

My Samsung Galaxy S5 has tried twice now to upgrade from 5.0 to 5.1 (G900VVRU1BOC4).  Both times I get a message that the update failed.  When I check the update log it says the update failed with error code 410.  What can I do to install this upgrade that hopefully will resolve some of the 5.0 issues I've seen discussed in other threads.

Verizon_Support

Hello tschuss!

I'm so sorry to hear that your update has not successfully completed! I can certainly help to point you in the right direction. Click the link to access the Software Upgrade Assistant, which will provide instructions for how to complete the update if it has failed. http://www.verizonwireless.com/support/knowledge-base-80200/

MichelleH_VZW
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