How do I port my old number? Why am I not the account owner? I set the account up, I am the one paying the bill.

p_d_parker

Just got a new verizon phone.  I had a virgin Mobile phone.  I just want to port my number.  The web site in no help.  Called some number I found.  Bad connection.  I could not hear the lady and she dropped my call.  Also,  why am I not the account owner.  I set this account up.

Loquat

Are you porting your number over to VZW from Virgin on a new line or are you trying to do this on a line you've already established?  As for establishing account credentials...call VZW @ 800-922-0204 and I'm sure once you verify who you are then they'll be able to at least help with that part...