I went to the Verizon store in Hartsdale, NY to spend $750 on a new phone. I was told, "Since you are spending so much money we want to offer you this package." What do you mean? "We are going to package speakers, headphones, a tablet, a case for your phone, and a charger." Really? "Yes, because you are spending so much money and we want to make it worth your while." Ah, ok?! But I won't use the tablet. I really don't need it. "Ok, we will repackage it with other goodies instead. And that it better because there is a monthly charge with the tablet, so you won't get that. And this is great because with the Edge you get to exchange your phone in 18 months. It's so much better than the old plan." But I don't have to pay anything for this, right? (Manager, Branzell, and sales rep, Tran, together) "No, no, no!" So as I am sitting and waiting for the phone to be uploaded with the new stuff I asked Tran, 'Why are you doing all this for me?' "Because you are spending so much money and we want to make it worth your while." Oh, how nice. Lucky me! "Your total will be under $750, plus tax. Sign here." But, Tran, this says $1,363.61. "Oh, that's just the retail value. Sign it, then sign this next page that says $763.62. That's what you are really paying." Where is my receipt? "It's in the bottom of the bag." Wow - I did great today!
Upon returning home, I looked at the receipt and see that I was suckered into an Edge Agreement Plan that includes 24 monthly installments of $25.22. This was never disclosed to me. I am embarrassed to have fallen for such misleading and deceitful sales tactics. Thankfully, I didn't get the tablet and, hopefully, will not be charged a "restocking" fee when I return all these great (not free) items. Verizon - you should be ashamed!!!
