lollipop updated just forced on my Galaxy S4 - I can no longer access the net

HallBlan

The lollipop update was just forced upon my Galaxy S4. I can no longer access the internet although I have 3 M data left with a new month starting on the 18th. How do I get that fixed. I can find no place to directly ask Verizon how to restore the service I am paying for!

HallBlan

FINALLY found a phone number for Verizon Wireless and was able to talk with a VERY knowledgeable young lady who quickly talked me to the  location in settings where DATA was turned off, apparently due to the OS upgarde(???). We discussed a couple of other questions. My blood pressure was greatly reduced by the friendly, knowledgeable manner in which she resolved my problem. She, too, is waiting fearfully for Motorola to release Lollipop and is afraid it will be forced upon her as Samsung is doing for all owners of Samsung phones, tablets, etc. I, for one, am NOT A HAPPY CAMPER to have such a disruptive update forced on me.

Take care all