My HTC ONE crashes constantly. It does it whether its on WiFi or not. After it crashes the battery is so dead it won't even restart but when I plug the charger in its usually at about 70%. Any help???
Try doing a system cache clear; you won't lose any data but it may solve the crash issue.
HTC One:
1) Power off phone (be sure to turn off fast reboot in settings first).
2) Boot into recovery by holding volume down key and then holding power key until boot menu appears.
3) Volume down to RECOVERY and tap power key to select.
4) HTC logo appears followed by blank, dim screen. Briefly tap all three simultaneously: power key, volume up and down keys, and release immediately. You may have to do this step a few times to get the timing right.
5) Black screen appears and SD card error message scrolls. After about 5-10 seconds, recovery menu appears (all in very small font). Volume-down to "wipe cache partition" at bottom of list and tap power key. Cache gets cleared. Then select "reboot system now" by tapping power key again (this choice highlighted). Done!
It may also be an app or a conflict between apps that's causing the crash. Did you recently install something new? Or does the crash happen when you are attempting to use a particular app?
Oh my! That's very strange behavior for such a great phone, bereabandmom. Can you please describe a bit more about what happens when it crashes? Is there an error message? Does it happen shortly after accessing a particular application? JenniferH_VZW Follow us on Twitter www.twitter.com/vzwsupport
