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Lollipop Bluetooth issues on S5

Since Lollipop update on my Samsung galaxy s5 I have had major issues with Bluetooth connections dropping then re connecting. I can't even use it at all. Very annoying. How do I fix this???

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Verizon_Support

becko211,

Oh no, let's get your bluetooth back in business! Does this happen with all your bluetooth connections or just some? Have you tried to forget connection and add it? You can do this by following these steps: apps, settings, bluetooth, click on connection and then re-add it.

KarenC_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

becko211

yes, I have removed the connection and re-added. It is happening with my car's Bluetooth. I am unable to connect to my phone / audio player. I have removed the connection from my phone to my car and vice versa, cleared cache and data. It worked for a day or so, then went right back to going off / on constantly. This happened, I believe, as a result of the Lollipop update. I never had any issue before the update.

Verizon_Support

Oh good! I'm glad to see you have done that already, becko211.
We would like to provide a solution to the issue but need clarification of the concern.

Please provide a more detailed description of the issue. The make and models of the headsets or devices you have tested with.
Is the problem was present while the device was in safe mode http://vz.to/1mFGTH4?
Is the problem consistent or intermittent?

We would like you to try this with a Bluetooth headset and let us know if it happens. Also, what is the make/model of your car.

The more information we have, we can forward to Samsung and the software team.
TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

becko211

My car is 2014 Toyota Rav 4 with Bluetooth. I had my phone paired with my car for hands free phone and audio player... worked beautifully until I upgraded to Lollipop. The problem is consistent. No matter how many times I clear the connection, unpair, repair, etc the connection keeps dropping and reconnecting. I do not have a Bluetooth headset. I've seen online that this Bluetooth issue has happened with many others once they upgraded to the Lollipop. I have not tried "safe mode" -- was advised against doing that by Verizon customer service rep at local store b/c I have company email set up on my phone and he said that would adversely affect that. The rep also bluetoothed his phone to my car and it worked just fine, then he tried mine --- connect, drop, connect drop, etc. He said to submit as an issue here to see if a "fix" will be made to correct issue.

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