Error suspending service

Hello, my name is Henrique (removed) and I would like to suspend service and stop billing for both my active lines under my account (removed).
However, every time I try to suspend the service, it says that the "the service is not available at this time, please try again later".
How can I address this problem?

Thanks in advance.

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Accepted answers

Verizon_Support

I appreciate that information, hlabella. Have you tried clearing the browser cookies? http://spr.ly/65827fYe Do you have access to a different browser? If so,do you receive the same error message? As an alternative option, you can call 800-922-0204 and select option 1, and then option 4 for suspend.

AndreaS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Verizon_Support

hlabella,

Thank you for contacting us with your concerns. Are you trying to suspend your services online or from your phone? If you are using a computer, what internet browser are you using? When does this error appear?

ChristopherM_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

hlabella

I'm trying to suspend online, using google chrome.

This message appears after I choose the options: "other reason" > "stop billing..." > Submit

Verizon_Support