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Cannot suspend service because none of Verizon's systems work.

RE1971

I lost my phone at the airport. I tried to call but you don't have technical support, even emergency technical support after 11 pm on CST time.

Tried to suspend the service using internet, but your horrible website keeps reporting the following :

My Verizon is temporarily unavailable

Thank you for signing in to My Verizon. Some account actions are temporarily unavailable while we upgrade our systems. We apologize for this inconvenience and look forward to serving you more fully the next time you sign in.

The following My Verizon options are still available:

Since you provide no way for me to suspend the service I will not be liable for any use that happened because of your negligence.

Please provide a direct email address at which I can give you my information so you suspend the phone RIGHT AWAY.

Comments

MiiHere

You'll have to try to chat with them if they are updating the website. It should be under the contact us page. Did you also try to report a lost or stolen device? It should automatically stop service on it; keep in mind you'll still be billed for the line and have to pay for service.

Snn5

First, did you lock, try to locate, or wipe the device from you iCloud or either Android Device Manager? Second, whether you are suspended with billing or without billing you are still responsible for any charges during that period.

WHAT IF MY WIRELESS DEVICE GETS LOST OR STOLEN?

We're here to help. It's important that you notify us right away, so we can suspend your Service to keep someone else from using it. If you're a Postpay customer and your wireless device is used after the loss or theft but before you report it, and you want a credit for any charges for that usage, we're happy to review your account activity and any other information you'd like us to consider. Keep in mind that you may be held responsible for the charges if you delayed reporting the loss or theft without good reason, but you don't have to pay any charges you dispute while they are being investigated. If we haven't given you a courtesy suspension of recurring monthly charges during the past year, we'll give you one for 30 days or until you replace or recover your wireless device, whichever comes first.

RE1971

The chat did not work either as the web page was unavailable for a few hours. So I could not really do anything.

If this happened where I work the whole IT department would be fired next day. Of course Verizon keeps the bar so low in customer service they would probably get a salary increase...

MiiHere

Your work must not have a website then; all major companies have to shut down their website during large upgrades or maintenance.

Hope you were able to connect to someone and stop service.

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