Where has the service gone?

Littlemoglie

If a phone is covered under warranty, why do I have to wait a few days to get another one?  I can't believe the store doesn't have an S5 in inventory.

Why couldn't this problem be handled at the store?  I had to call customer service to get it handled.

Why when I call customer service, did I randomly get chosen for some offers?  Offers that required me to press 1 to accept or # to cancel, and after 5 or 6 offers, one asked me to press Star, and then told me to hang up.  4-5 minutes on a call and then it forced me to hang up.

Why when I call customer service and it recognized I had called before, giving me the option to discuss an issue with them that they should be aware of, was I forced to hang up because no reps were available?  This one really bothers me.

When I signed up with Verizon over 15 years ago, I loved it.  They always treated me well, but I paid for it.  Verizon was the most expensive of the cell services, but I always believed you get what you pay for.  Until about 2 years ago.

I occasionally feel like a valued customer today, but I find myself more and more often feeling like an atm machine to them.  I'm still paying a god awful amount to verizon, but the customer service has been lacking.  I'm so pissed, I'm ready to pay all contract breakage fees and leave.

Is there a special number to call verizon and get the contract breakage fees, with the least amount automated operator, no hold time and no chance of being offered any offers?

Verizon_Support

Littlemoglie,  We certainly don't want to see you go anywhere! We value your many years of loyalty and want to make sure you have the very best options.   I definitely understand wanting to get a phone as quickly as possible. Warranty replacements are provided by the manufacturers though and do have to be sent out because of this. That shouldn't be a difficult process though. Our corporate stores http://vz.to/1Il9zyO should be able to order the phone for you and overnight shipping is an option to get the phone to you the very next day.  As for offers, those are targeted to try and make sure you're aware of the best prices and features that can be useful to you. You shouldn't get more than a few though and as soon as an agent is available you should be connected to one. We strive to serve you as soon as possible any time you contact us.   AndrewT_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!