Has anyone else had a situation like this, and what's come of it?
My father, who was the account holder of our 5-line more everything plan passed away--he had, 2 months prior to his death, signed up for a new phone with Edge.
Understandably--I think?--we wanted to transition the account owner over to my mom (who also happens to be on an Edge plan two months in) but because they are on Edge plans we're told she cannot assume liability of the line unless it is paid in full. I see that on the terms and conditions this to be the case too, so it's not like it's not discussed elsewhere.
The issue I have, is that I just don't feel we should be paying for line access as well as a monthly payment for a phone that isn't being used, and how can someone own the account if they're dead?
We went to customer service at a corporate store and were told that to assume the liability of the line, not only would my mom have to buy out the phone of my dad, but because she was in Edge too, she would have to buy hers out to become account owner--why? Why couldn't we just give my dad's phone back (we were told we couldn't).
They did mention that maybe they could cancel the line, but then all 4 of the other lines would be cancelled and need to get new numbers (and my mom would be responsible for the remaining balance on her Edge phone).
Am I wrong thinking that in certain cases (like death of an account owner with an Edge plan) there should be the ability for someone to assume liability without having to pay off the phone or cancel the account making all lines on the account get new contracts and numbers? Maybe I could become account owner since I'm not on an Edge plan? Thanks!
