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LG Ally and email issues

I have been having issues with my POP3 email since I got my Ally almost a month ago, and ever since the update yesterday they have only gotten worse. Yesterday, I couldn't send anything - it just sat in my outbox. Today, I can't even compose anything. As soon as I start typing, my screen goes black and then returns to my inbox. Also, whenever I try to read my mail after about 5 seconds, it goes black and then back to the inbox. AND, I still keep getting old emails (really old) popping up as "new." This phone would be perfect, if not for the email issues. By the way, none of this is happening with my other email account which is an exchange email.

HELP!

If you can't be a good example, be a horrible warning.......

Comments

Kimberly_Nicole

Lovelilady wrote:
I have been having issues with my POP3 email since I got my Ally almost a month ago, and ever since the update yesterday they have only gotten worse. Yesterday, I couldn't send anything - it just sat in my outbox. Today, I can't even compose anything. As soon as I start typing, my screen goes black and then returns to my inbox. Also, whenever I try to read my mail after about 5 seconds, it goes black and then back to the inbox. AND, I still keep getting old emails (really old) popping up as "new." This phone would be perfect, if not for the email issues. By the way, none of this is happening with my other email account which is an exchange email.

HELP!

If you can't be a good example, be a horrible warning.......

Hi. I am sorry you are having issues with you email and I will be happy to look into this for you. Try to delete the email account that you are trying to access and add it again. If that does not what, what type of email is it? Check your outgoing mail settings to make sure it is correct.

If none of that works, we may need to do a complete reset

Please let me know if this works.

Thanks!

rwsum

I am having the same e-mail issues - the e-mail inbox just shuts down, open e-mails shut down, sometimes the e-mail app shuts down entirely. I've done a soft reset, hard reset and event got a replacement phone as the Verizon support people could not think what else to do. I did a google search on the subject and it appears to be a very prevalent problem with lots of forum discussion threads. I have a yahoo account and a corporate exchange account set up.

VERIZON - PLEASE HELP WITH A REAL SOLUTION.

1969racquel

I am having the same problem with my aol account and I tried that and I still can't send emails?

tfch8184

Why not just update all your email stuff to your gmail account that you signed up for when you got your Ally. I just got my Ally this past Friday and sent an email to my contacts informing them that I have a new email account and also went into my other stuff like Amazon, Dogster, my billing and banking info and updated my accounts to have my Gmail email. It actually worked out better in the long run because then even on my computer I wasnt bouncing back and forth between Yahoo and Gmail checking stuff and wondering where this and that email was. It just seems like the simpler solution all around.

keburg1

I have had my Ally for a few days and cannot figure out how to delete my emails messages and keep them deleted. They keep showing up again in my inbox. I delete them from the inbox, delete them from the trash, and they re-appear!!

What's up with that?

arlingtonian

Have there been any more updates on this issue? My wife is having it with her Ally. She's on her 3rd phone now, after multiple trips to the retail store for service. It happens mainly with her Exchange account.

karen1

I've had my phone since June 2010 and this is how I set up my Yahoo account.

incoming mail server

select: pop3

Server domain: pop.att.yahoo.com

Port 995

SSL

Outgoing mail

Server domain:smtp.att.yahoo.com

Port 454

SSL

I haven't had any problems, but since the update there was a connection error but my mail showed up.

I have since downloaded Yahoo Android mail from the Market and I like it better.

I can delete with one stroke, rather than selecting each mail.

I also use Maildroid for my other email accounts. You can add additional email accounts to this app.

If you don't know your server domain and port numbers, google it.

JesseH

I have the same issue going on 6 months now (LG Ally / Droid, Verizon email account). I have concluded that there is no solution to this. I have been to multiple Verizon Wireless stores and had multiple techs try to look at my settings, delete / re-add my email account, etc. I have had two factory resets done on my phone (which is quite annoying, by the way). None of this has worked. Finally I called to ask for a replacement phone, and after an hour on the phone with another tech guy, I finally convinced him to send me a replacement phone. When I got the new phone (which incidentally had a crack in the screen) I activated it and I had the exact same issue. Called and asked for a "top level" tech person, who walked me through a bunch of steps on the new phone, none of which worked. He tried to connect me to LG, but then came back to me and said that LG is claiming it is still a device issue (which is highly unlikely considering it happened on 2 different phones). The Verizon tech guy said he would research further and call me back that afternoon. That was 5 days ago and I'm still waiting for my call back.

Oh, and by the way, I added my wife's email account (also Verizon) and have the exact same issue. My Gmail account however, along with my phone calls, text messaging, web browing, Twitter updates, etc. etc. all work fine.

dcash

Has the inability to delete messages issue been solved

i8onedidu

I cannot add my second aol account to get email from it ..I URGENTLY need help please

rnorby

I have had my LG Ally for 6 months now. It has worked great for the first 5 months. During the last month my pop3 account is sending random emails from my phone. My email account locks me out after 250 relays in a day. Verizon first reset the phone and that worked for about 2 or 3 days. I made a new and more difficult password and that worked for about 2 or 3 days. I talked with tech support and they escalated the issue to Ally. The Ally rep said it wasn't an issue with the phone. I persisted that it was a wanted this taken care of under warranty. The LG rep said (threat) that I would have to send my phone in to them and after 4 or 5 days they would send me a used replacement day. Verizon is sending me a new phone and said it may not fix the issue. I must have malware on my phone that the reset doesn’t remove. I do have AVG virus software on it. I hope the issue is resolved with the replacement phone

kSo9204

Here are some steps available in reference to deleting email messages:

From the Homescreen, touch the applications tab(bottom of the screen).

Touch Email.

Locate then touch the email message.

To change the folder
1. Press the Menu key.
2. Touch Folders.
3. Touch the folder.

To change the account

Press the Menu key.
Touch Accounts.
Touch the desired account.
Touch the email message.

Touch Delete.

kSo9204

Here are some steps available to add additional email accounts to your device:

From the Homescreen, touch the applications tab(bottom of the screen).

Touch Email.

Press the Menu key.

Touch Accounts.

Press the Menu key.

Touch Add account.

Enter the email addressand passwordthen touch Manual setup/ Next.

If presented, touch POP3 orIMAP.
If Manual setupwas selected or if the automatic setup fails, continue to step 7.
If the automatic setup was successful, skip to step 10.

Enter the appropriate informationfor the incoming server then touch Next.

Enter the appropriate informationfor the outgoing server then touch Next.

Adjust as desired then touch Next.

Enter an account nameand the outgoing message namethen touch Done.

Here is server and additional information for AOL email accounts:

Incoming Server:

imap.aol.com

Outgoing Server:

smtp.aol.com
port 587

richrathga

There is a setting for this. Next time you open the email app, use the Menu button (hard button, third from left at phone bottom), and select Account Settings. In the category Incoming settings, change the field "Delete Mail from Server" to "when I delete from Inbox."

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