Trade in nightmare

I purchased an iPhone in store and traded in (or thats what I thought) an old phone to get $300 VZW gift card. The rep confirmed that I would get $300 and it will be sent by email within few minutes after I add the line. So, I added the line and nothing happened. I was told to wait a little bit as it may take few hours. So I left the store but wasn't given any receipt or anything that mentions the trade in.

The next day I went to the store and was told that it can take 3-5 days and there will be a code sent to me after which I have to come back to the store to process the trade in (note that they are still holding to me traded in device). This is completely different than what I was told before adding a new line.

Can someone from Verizon confirm what exactly is the process for in store trade in? Since I wasn't given any receipt or anything, should I be worried? The whole process is very shady and seems like nobody in the store knows anything.

On top of that I mentioned to them that the activation fee was waived online and they told me that they can take care of that. As soon as I added the line, they mentioned there is nothing they can do about that. I didn't bother that much since the $300 trade in credit will offset the activation fee. But these store employees are starting to look like car dealers.

Not a very exciting experience for a new customer.

Accepted answers

Verizon_Support

Mshbd,that is a great question. Since you have participated in the Trade In program and have submitted a phone to us, you will be able to retain the gift card. As long as you are within the 14 day Worry Free Guarantee, you will receive a refund for the device. If the device was purchased after November 26, 2015, you have until January 15, 2016 to return the device. Restocking fees of $35.00 per line applied to any opened and used devices upon return.
VeronicaM_VZW
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All comments

Verizon_Support

I want to make sure you get the most out of this amazing promotion. I can tell you are a little apprehensive here, so lets see if I can clear things up. I am happy to confirm that the information you were given about receiving the code is completely accurate. Once you receive the code you can either redeem at the store or online at this site http://spr.ly/6583BpfUf

BryanS_VZW
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mshbd

Thanks for clarifying this.

How does the return work once I trade in the device? If I return the newly purchased phone, do I have to revere the trade-in as well?

Verizon_Support

Mshbd, I’m glad we were able to clarify some points on the trade in portion of the upgrade. I wanted to make sure we are on the same page. Were you looking to return your new device and regain your old device? I’m not sure if the store still has the device in the store. I just wanted to clarify this with you.
VeronicaM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

mshbd

If the store doesn't have the device can I still return the new device and at least retain the trade in gift card (and of course get refunded for the new device)?

BigD71

BEWARE.I traded my $782 Samsung note 4 in for the $300 gift card also.I was told I could use this to payoff my new Droid Turbo 2.However when you go to pay off the device,if it is more than the amount of the trade ,you can not do a split payment.For example:My balance is $448.I was going to use the 300 certificate and pay the balance with my credit card of $148.Both the chat rep (3 different ones) and the phone rep said I should be able to do this.Phone rep sent me to a store and even said,"I promise,they will be able to at the store".Went to store in Sandusky,OH and they told me just the opposite.I have to use the certificate to buy their stuff.I DONT NEED anything,I already have what I need.SO Im stuck with 300 piece of paper.Yes,I can pay the monthly charge,figure that one out...lol.VERIZON is a SCAM.I suggest you go with Tracfone or STraight talk,which is what Im doing.I love the Droid Turbo2 and will still be able to use it,just have to change the sim card.ALSO BEWARE: VERIZON charged my wireless account from the moment I clicked buy on the internet,I was charged a whole months of service of about $65 when I didnt even have the phone yet.I got to use the phone for about four days.The rep refused to credit my account,this company deals with BILLIONS of dollars,and are unwilling to credit a working guy for $65 and more willing to lose a customer,that could potentially bring in thousands over a lifetime.

IF I had to do over,my suggestion:buy direct from Motorola,swap the sim out to use with another carrier,such as straight talk,or Tracfone.This has been nothing but a headache,had me drive 30 min to a store,to be treated like crap,lost my $700 Samsung phone to them and stuck with an expensive $300 piece of paper.NOBODY in THE whole network knows how to do a spli payment!!!!!!you guys are a JOKE