Anyone else have poor service after getting an IPHONE6?

I'm on my 4th IPHONE, so it's not that. I've had multiple conversations with Verizon and they opened a ticket and have since stopped communicating with me about the problem. My contract is up and I'm thinking of jumping ship. I would hate to, because I've always had exception cell service up to this point. My last phone was an IPHONE 4S. My wife still has her 4S and is afraid to move to a new phone with 4G LTE because we think it's that or some weird setting on my account for that network.

Accepted answers

Verizon_Support

jatchley,

Service is key. Let's see what option we have for increasing your service. What is your zip code? Is this an issue just inside your home? Do you have Advanced Calling turned in Settings? Settings>Cellular>Enable LTE>Voice and Data. Change to Data only. Let us know if that makes a difference.

JenelleR_VZW
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All comments

Verizon_Support

We'd be heartbroken to see you leave us, avettese. Let's get to the bottom of what changed since getting your new phone. How is your wife's service on her 4S? What is turned on under Enable LTE? http://vz.to/1jAlB01

LynnD_VZW
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avettese

Lynn,

thanks for getting back to me. My wife's IPHONE 4S is perfect on your service as was mine when I had a 4S. I wish you could pull up my account to see what other reps have already gone through.

I've tried rebooting my phone (I do shut my phone off every night also)

I'm on IOS 9.0.1 (will be updating to 9.0.2 later tonight)

I've also had multiple carrier updates (currently version 21.1)

I've tried switching from LTE voice, to LTE voice and Data and LTE off.

I use ITUNES to back up and for my music

I work with over 2000 people here and have not found anyone on the Verizon network with an IPHONE 6 have these issues. This is why I think it's some sort of setting in my account on your end.

Poor data speeds (.5mbs or less)

dropped voice, not necessarily the call itself, but that has happened also.

I hope you can help,

Thanks,

Verizon_Support

Al, we do appreciate you supplying all of the steps you have taken so far. We do want to get to the bottomo of this for you. You mentioned you've had "4" iPhones. Have they all been iPhone 6 replacements? At any point have you had your sim card replaced yet?

ChristinaM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

avettese

Hi Christina,

Yes, sorry, they have all been IPHONE 6 replacements. In at least one case, I did replace the SIM card. I really don't think the issue is on my end because we've really exhausted everything with the hardware. Actually, I dropped a call just last week leaving work. My IPHONE 4S never dropped calls from where I work, (that's where I was, outside of the building even).

jatchley

I am having the exact issue!! I upgraded to the 6 abt March 2015 and NOW I have to go into certain areas of the home to get even 1 or 2 bars! I understand the 4LTE should be stronger than the 3. bull rap!!!! I also had a 4s before the 6 and recently charged it to give to my friend. I was surprised to notice both the 6 & 4s phones side by side; the 4s had almost full strength in signal and the 6 iPhone had 1 bar...what is wrong with this picture?? I called Verizon tech once and they could not find a damn thing thru the network that would cause this. I also know the booster they offer you is absolutely "FREE" with your residence. Verizon will make you think you have to pay for this booster. Legally it is free!! As soon as they open (what happened to the 24/7 service?) cant find # nowhere after search all over the site for 30 friggin min!!! I believe politics has a lot to do with service I have heard version turning towers to benefit others (money talks) while others (like us) suffer..........im thinking about changing my service, its just one more "day" of unexpected priorities to add to my list !! ugh!!!

Verizon_Support

jatchley,

Sindneyjohns

I'm having the same issue...I upgraded to iPhone 6 from a galaxy s3 (which had no data issues) and now my data barely crawls (.20 Mbps down and .16 up). I have enabled voice and data LTE, network reset, restored, turned on airplane mode for 10 seconds, and even got a replacement phone yesterday, but it's still .20 MBPS. The phone says LTE with 4 of 5 bars. I know it can't be the service because my Samsung was blazing fast at the time I switched...I know it can't be the iPhone because this is the second one. When I received the original and the replacement iPhones, they were 8 point something iOS and I upgraded both to 9.0.2. My latest zip codes are 79329, 79404, 79424, and 79413 and it is the same inside or out, cloudy and sunny, etc.....always .20 MBPS. I'm not sure what setting, hardware, or software issue is happening, but something is up...there are too many threads like this on the Internet (and I've seen identical threads about att iphone 6's too). Also, my wife has an older iPhone 6 with att and hers runs at 30 MBPS, like the iPad I'm typing this on. But not saying att has better service because my Verizon Samsung was faster than that when I switched last Tuesday.