I bought my phone on Sep 1 from a Verizon rep who won my business based on the Moto E with second month free promo. When my phone didn't work this morning, I called CS and was told there is no such promo. She put me on hold and never came back, lost the connection. Tried to call back and you're only give one call apparently, got sent in circles with no resolution. I did a search and found the promo does INDEED exist, but I'm unable to find a way to resolve this. Chat is down, web page won't go to certain areas. If this is what I can expect from Verizon, I'll go elsewhere. NOT HAPPY so far.
