I switched to Verizon in late May and bought a Samsung Galaxy S6 and an EDGE plan. As part of the deal a $50 rebate was offered on the S6. I filled out the paperwork, submitted all the required documents, and waited. After a few weeks I received notice that more information was required. (Not asked for on the original form.) I submitted the new info and waited again.
After another few weeks I was contacted and told that everything I submitted was in proper order and complete. However, the computer could not "validate" the information. The contractor, Parago, told me that they would escalate to some review committee and get back to me.
I just got notice again that everything about the rebate, including terms and conditions and my paperwork submittals, was correct. However, the computer still could not validate.
I purchased the phone and plan in a genuine Verizon store and met all the conditions, but I keep getting the runaround.
This was not related to trade-ins, broken screens, and anything about the old phone. This rebate was simply a discount on the new phone.
Anyone have any suggestions for a way to break this impasse?
