Samsung 6 battery issues after update

So I installed the update 12/11 and I have had battery issues since. Spent over an hour with cust support and they kept trying to say it was due to 3rd pty apps or that I have 2 email account, other stupid stuff, etc. Per their request, I restarted in safe mode and recharge to 100% to see if drain was still happening without non essential apps running, and yes, 1.5 hours later I'm down 25 %. That's when they started to pick on my 2 email accts which I have always had (got the phone in April 2015). Told them I did not want to go on that merry go round - how bright is your screen? are you using wifi? So they suggested I go to Samsung techs at best buy....so that will be my next step.

anyone else having this issue????

Accepted answers

MiiHere

Charge your phone to 100% and wait the 1.5 hours for it to drop to 25% and look under settings>battery. What does it say that's used your battery? What %?

All comments

MiiHere

Charge your phone to 100% and wait the 1.5 hours for it to drop to 25% and look under settings>battery. What does it say that's used your battery? What %?

debbie00

It was 'email sync' and I noticed that whether Wi-Fi or mobile data, there was constantly data flowing. I don't use the default email, I use an outlook app, so I wouldn't think that should be a hog. I forced stopped it, and even though it appears in the 'running apps' again, it doesn't appear in the battery usage list and the battery usage seems more reasonable....so we'll see.

I have to say I am disappointed with the tech support, this email sync was listed as the top battery usage when I spoke with her, and she kept trying to make it a 3rd party app issue, and for me to delete a bunch, etc.

If I have probs again I'll go to Samsung techs at best buy.

MiiHere

She was right, if you downloaded the Outlook app and aren't using the stock app, it's 3rd party. She should have had you see if there was an update for it, if not she should have you revert back to an older version of it and see if that helps. Personally I wouldn't use the Outlook app, I don't remember if I had battery issues, but I do know it wouldn't sync properly and I didn't like the layout.

If you have problems again, do the same thing and see what comes up at the top. If it's e-mail, you can deal with it, or uninstall it.

debbie00

Just FYI, the 'email sync' app that was stuck, was the samsung default app, not the outlook app I downloaded. It did get 'stuck' again since my last post (battery drain). I think I will still go to best buy after the post xmas rush and see what they say.

debbie00

Actually, i do have an account attributed to the default app -- but i have never had this issue. Sure i can delete it, but the point is it is not performing as it has before. I don't have that much going on, actually very little, that it would be in data transfer for hours. The point is the behavior has changed since the update and it appears i have ID'd the issue, and can manually 'fix' it with a force stop, but that may only be a temp solution, as i had to do it once again. it actually has been fine the last 2-3 days.

I did google that, but 'sync' is a common term referring to all email, contacts, calendar activities, and nothing specific to that specific text string.

debbie00

Oh, and another data point - when i was on the phone with the VW tech, i rebooted and charged in 'safe mode' which ignores all 3rd party apps and I had the same battery drain.

stef7

That suggests to me, at some point, after backing up all your important stuff, you'll need to perform a Factory Data Reset. Perhaps the update didn't install cleanly. But performing a FDR means you'll have to set your device up again. If you've never done so, it can be a pain.

YMMV.

MiiHere

That's the downside of ever growing technology, you have to adapt to it and what might have worked before doesn't always continue in the fashion of which you're use to. Thankfully there are usually remedies to the situation, as suggested a Factory Reset; I had to perform it a few times to get the results I wanted, but now things are working nicely and my battery doesn't drain. However after this latest update my keyboard stops working all the time and I know it's because I need to once again Factor Reset.

I always think about it like installing an OS on top of another. It's always a good idea to start fresh, especially when it only takes 10 minutes + however long it takes you to change font, color, background etc.