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Moto X and Android 5

nreiter

I have a Moto X 1st gen running Android 4.4.4. When I go to System updates, it says "System update available" but when I select that it says "Your device's software is up to date". It has done this for the past several months. I know that Android 5 (Lollipop) has been released for the Moto X and was expecting it to show up as an update on my phone, and I believe that's what System updates is telling. But the phone isn't getting the update. How do I force the phone to get the pending update? I really don't want to do a factory data reset if it can be avoided.

Comments

Verizon_Support

nreiter,

It's great that you are looking to download the update for the Moto X 1st Gen. We always want you to have the best device experience. Click on this link: http://spr.ly/6580BEYLY; to update your device this way instead. Keep us posted on the outcome.

TakendraW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Ann154

The system update for Android 5.1 hasn't been released yet for the Moto X 2013 model.

I would suggest verifying you have the current version of 4.4.4 that was released 5/28/2015. http://www.verizonwireless.com/support/moto-x-update/

nreiter

I have tried both the OTA and using the Software Upgrade Assistant but OTA doesn't find the update as I described, and the SUA doesn't see my phone. I have the phone in MTP mode.

SRD123

Does anyone know when VZW will release 5.1 for the Moto X 2013 (XT1060) model? Anxiously waiting for it...still on 4.4.4

Ann154

Ask Motorola. They write the update. They know where it is at.

ieatchickens

Motorola sent 5.1 to Verizon in late June. We are waiting on Verizon to certify it. The question is: why is Verizon taking so long?

Verizon_Support

Good evening nreiter! I realize how important software updates are in maintaining the best performance of your phone. Have you tried the software repair assistant in forcing the update to go through? http://spr.ly/6582B1a12 or the last resort would be a factory reset: http://spr.ly/6583B1a1N Try these things and keep us posted. Thanks.

KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

genuinehi

nreiter try to update your Moto X again...i checked for an update today and Android 5.1 was available as a two-part download. i downloaded and installed it today. verizon may be gradually rolling it out.

Ann154

The upgrade was released on 9/14/2015 for the Moto X 2013 model, I think, after a soak test over the weekend.

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