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Problems canceling global plan

KMEllison

Has anyone received a credit for charges for a global plan after you canceled it through the app? My two travel companions and I all had different experiences with this. One of them called to set it up and the rep included a cancellation date so he didn't get charged for it. The other one added the plan and canceled it through the app and never got charged for it again. I added it over the phone before I left and then canceled it through the app on my return but still got charged for it. Doesn't seem right.

Comments

Verizon_Support

Kristine, I love to travel, and want to make sure your travel arrangements that we take care of for your plan are accurate. There are a few different factors that take place when you have different people on different plans. Although you all may have called at the same time, much depends on the billing cycle, the plan you are on individually, and what it was that you used or didn't use while it was active. Tell us more about your plan and your global services that you added. You would have been charged for the time that it was active on your account from the day it went into affect to the day it was removed. Let us know if this helps with your questions.
CheriS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

KMEllison

My plan is the unlimited talk and text with 1 gb of data for $75/month. I

signed up for the $40 global plan with 100 minutes and 100 texts and some

amount of data that I don't remember. The problem I have is that I canceled

the global plan through the app when I returned to the U.S. But I still got

charged for it until I called in to cancel it. My travel companions didn't

have this issue. And the rep on the phone I spoke to would not remove the

extra charges on my account bc she said there was no record of my

cancellation.

On Friday, September 4, 2015, Verizon Wireless Customer Support <

Verizon_Support

KMEllison, I apologize that the global feature wasn't succesfully removed through the application. Let's continue working and get to the bottom of this. When you removed the feature did you received a confirmation page that it was removed? How long after you arrived was the feature on the account?

GersonG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

MiiHere

I'm guessing you and your travel companions are all on your own plans, thus having a different billing cycle. How many times were you billed the fee? Did you happen to cancel it after the new billing cycle started?

KMEllison

My billing cycle runs from the 19th to the 18th of the next month. I

requested the plan around June 9, and I was billed for it 3 full times plus

the pro-rated amount from June 9-June 18. I returned to the U.S. on July

6th and canceled the plan from my app that day. There is no reason why I

should have been filled for it for the two months beyond that June

19th-July 18th bill when both of my travel companions were able to cancel

theirs upon return with no issue. I would appreciate a credit on my

account in the amount of $80.

MiiHere

What day did you cancel it after you realized that the first time didn't work?

KMEllison

Last week on the 1st of September

KMEllison

When I removed the feature on the app I was taken back to the page showing

my features and it didn't appear there anymore. So I didn't think I needed

to do anything else. I arrived back in the U.S. on July 5th and canceled

it that day. It was on my account until I called last week on September

1st.

On Sat, Sep 5, 2015 at 11:38 AM, Verizon Wireless Customer Support <

Verizon_Support

KMEllison,

I completely understand your concern. Being billed correctly is definitely important. Let's get to the bottom of this and see what happened. Please reply to the Direct Message I sent you so we can access the account and further assist.

JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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