Moto X 2013 Lollipop update?

It seems clear that the 3rd Gen Moto X will arrive long before Verizon releases Lollipop to the 1sr Gen Moto X. My contract is finished and with the end of purchase incentives like "New Every Two" a new phone does not seem worth the expense, at least from Verizon. Does Verizon really not care about retaining customers? I have been a customer for nearly a decade, and Verizon's silence on the update is only pushing me to consider other carriers. So, Verizon, is the elusive update ever going to happen?

Accepted answers

Verizon_Support

We do care MarcN. We want to make sure you have all the information being released. I honestly don't want to lose you over a Software update. However, understand software updates are exciting. Is something wrong with your phone? You can stay up to date with the most current software update here: http://vz.to/1BiGZYk .

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Ann154

You should be checking with Motorola not Verizon Wireless. Motorola is the ones writing the code.

https://plus.google.com/+DavidSchuster/posts/LbTwronL8Gc

Since the Moto X 2015 isn't expected until September, I would guess that the Moto X 2013 model should have Lollipop 5.1 before then.

MarcN

Actually that thread indicates that Motorola was "ready to enter Verizon labs" 4 weeks ago, about a week after AT&T, so it seems the delay is not Motorola. That was the last we have heard and VZW has yet to say anything. A little more transparency would go a long way towards retaining customers. VZW customer service? A comment would be appreciated.

Ann154

And the AT&T update was pulled since then because of a bug that was discovered. Motorola announced the retraction not AT&T. Verizon Wireless never says a thing about updates until they are about ready to release it.

MarcN

Which is exactly the point. Lack of communication in customer care leads to customer dissatisfaction and risks customer retention. It is obviously not a huge priority for either VZW or Motorola as the longer it takes, the more new phones they can push instead. And not all consumers are sheep.

AUNTEE961

I completely agree with you

I'm currently on the fence right now with staying or leaving Verizon. They lack any customer communications and are very rude when you ask them simple questions.

Verizon_Support

We would be saddened to see you go robmalegia, and we are sorry to hear if you have had a negative experience with us in the past. We are absolutely here to help, and want to make sure that you feel a part of the VZW Family. Is there anything currently that we may be able to help you with? Please keep in touch, we are here for you.
LeoL_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

MarcN

Well it's nice to see VZW customer service respond to a response on this thread, but apparently VZW does not care to respond to my original query or the possible loss of my account. Please address the issue, will we ever see the Lollipop upgrade for the Moto X 2013?

LoOgleit

Pssst, ann154 IS vzw - if the shameless effort to undermine your complaint didn't give her away, take a look at her astromical number of similar response anytime, anyone, complains about anything! - wink-

Verizon_Support

AUNTEE961

I would feel like leaving you guys if you weren't so hush hush about the Lollipop update for the XT1060.

VZW has been a very reliable cellular service for me for 5 years now

I don't want to go but I may do so anyways

edmcr

T mobile Has their update out to all of it's customer.

Any data on why Verizon is slower than them?