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Replacement plan

KMDR_Mikey

My last phone received an "update notice" from the manufacturer that, after accepting and installing, turned my phone into a "brick!"

I requested a replacement, only to be told that I would have to pay a $150.00 "administrative fee" (and, send in my phone, for recycling), in order to get it!!!

I was NEVER told of such hidden fees (in print, or otherwise), and it made the fact that I had been paying $7.00 every month (for years), for this "recommended" plan, a REAL rip-off!!!!!

It was a system update, that destroyed my unit, but the company just shrugged their shoulders and refused to take responsability.....

MONEY, MONEY, MONEY!!!

NOT . . . CUSTOMER CARE!!!!!

It would have cost FAR less to just buy a used phone, than to pay the monthly fee for this "replacement" plan!!!

Comments

Snn5

What company is shrugging its shoulders? Verizon issues free replacements for the first year under manufacturer's warranty, and if you have extended warranty then they do so through the life of the device as long as you pay each month. ($3) Where did you purchase this device? Retailer or Verizon corporate store? Retailers sometimes have different terms, but I have never heard of a software replacement requiring an admin fee. Insurance providers charge a deductible, ($150 sometimes) but only for physical damages or issues outside the warranty period.

KMDR_Mikey

It was purchased at a Verizon store, in a mall, and when I got the replacement phone they told me that they no longer offeredMy last phone received an "update notice" from the manufacturer that, after accepting and installing, turned my phone into a "brick!"

I requested a replacement, only to be told that I would have to pay a $150.00 "administrative fee" (and, send in my phone, for recycling), in order to get it!!!

I was NEVER told of such hidden fees (in print, or otherwise), and it made the fact that I had been paying $7.00 every month (for years), for this "recommended" plan, a REAL rip-off!!!!!

It was a system update, that destroyed my unit, but the company just shrugged their shoulders and refused to take responsability.....

MONEY, MONEY, MONEY!!!

NOT . . . CUSTOMER CARE!!!!!

It would have cost FAR less to just buy a used phone, than to pay the monthly fee for this "replacement" plan!!!

UPDATE NOTE:

It was purchased at a Verizon store, in a mall, and when I received the new phone they told me that they no longer offered "replacement coverage" because "it cost the store too much!"

I do not remember the name of the Insurer!

I no longer bother with coverage!!! I have a new "Note 4," now, and if it has a problem beyond warrantee period, I will cover it myself.....

flutterfly8497

If you were told it was an "administrative fee" rather than a deductible, it was probably a third party retailer with their own protection plan. If that is the case, Verizon is not the one you should be complaining to; the store or kiosk is. If you don't know if it's a corporate store or a retailer, you can enter your zip code in the "find a store" search on the home page, and it will tell you if it was indeed a corporate store or an authorized retailer. It can be very hard to tell the difference, as many retailers sell service and equipment for a single provider.

You should probably check out the deductibles on your home, car, and health insurance, too...so when you are presented with a hospital bill you are not surprised with having to pay it, while the hospital "shrugs its shoulders."

flutterfly8497

As a side note, the coverage through Verizon is from Asurion, and the information on the deductible and coverage are available here:

http://phoneclaim.com/verizon/tnc/ASVZW-710_TMP_WebReady.pdf