I went all out this year and bought my two sons Ipad Pro's, through MyVerizon website, and did it because they told me, via the chat boxes, that each line/each Ipad would be eligible for a $300 credit to my account.
Well, when I started calling to get the promo numbers, they said it was only for Smartphone new lines, not tablets. I told them to get on MyVerizon, even up to yesterday, and the promo button for buying an Ipad stated, "trade in an old smartphone (I have many), and set up new line (nothing about it needing to be Smartphone) get that same $300 credit per line". When their Customer Service saw this, they told me to call the Trade-In Group, and would not communicate any further.
Well, after hours on the phone, going around and around, they simply said too bad, no such promotion existed, changed the MyVerizon website, omitting that deal, etc. They say no offer ever included tablets, but they told me it did when I bought them, and the MyVerizon website had it.
Even though Ipad Pro's, with contract, are $250 discounted, they would not budge. Said I would have to return them to a store, then see what's happens if I try to buy them back using the contract approach and discount. Man, what a hassle for a long time customer..
