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iPad: Service Already Active

tx984

I recently had to swap out my sim at a Verizon store on my iPad 3. Now when I attempt to "view account" (from settings -> cellular data), instead of being prompted for my e-mail address and password, I am greeted with the message "Your device is already active on a subscription that cannot be managed on this device. Please call customer service at 1-800-786-8419 if you have any questions." I tried calling support and they don't seem to understand what the issue is. I normally just use the pre-paid option and turn the service on as I need it.

Comments

Verizon_Support

tx984, we definitely want to ensure you're able to use your iPad without issue. It sounds like there may be a provisioning issue likely stemming from that SIM change. When changing the SIM or in the case you ever do a number change, it is best to Reprovision the account. This can be done under Settings>General>Reset>Subscriber Services>Reprovision Account. You won't really see anything occur but it happens on the back end. After you've selected the reprovision option a reset of the network settings is highly recommended and is located just above the Subscriber Services option. Please complete those steps and keep us posted with the outcome.

EbonyR_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

tx984

Performed the actions, no change in behavior.

nolamapm

I am also having this problem. I spent over 2 hours on the phone with two different representatives who couldn't seem to grasp the problem. One stated the system was down and I would see my account when it was back up. I have done nothing to my SIM card. The "view account" arbitrarily disapeared this week when I attempted to log on to purchase. My initial call to tech service informed me the account had been deleted (not by me, mind you).

i Have tried your solution and like the previous customer, it doesn't work. What else do you have to offer?

Giverny1

My iPad isn't even cellular enabled and I'm getting the same message when I log in.

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