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The signal on my note 3 SUCKS after the recent update....WHY?

After the most recent update, both the signal and battery life have gone in the dumpster, on my Note 3. What is Verizon waiting for? The issue is well know, albeit not acknowledged. I have been a loyal customer and am only asking to have as good a signal as I did prior to the upgrade.

The FRUSTRATION level is mounting and my contract end date is nearing; my thoughts of a different service are mounting as well.

PLEASE correct the issue ASAP>

Thank you

Comments

Verizon_Support

We know this is frustrating Bumps. Signal problems can be extremely upsetting but we are here to help. We don't want to lose you over this problems and know we will do our best to fix it. Where are you located? Are issues with data or voice calls? Are issues inside you rhome or outside? We look forward to hearing from you soon.

KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Bumps

VZW Support: the issues are with signal in general; both inside and out; both data and phone reception. [Current signal strength; -117 dBm 1asu.....-105dBm 99 asu.....-114 dBm 2 asu] Prior to the latest (April) update, signal was not an issue. My wife has no issue with a change in signal on her S Mini. I have been researching on other sites concerning the Note 3 signal issue and have found many with the same experience after the recent (April) update. I have been waiting to see if VZW would put out an update/fix for this; however, nothing; as if it doesn't exist. I have also noticed, while traveling the signal on my Note 3 is poor in areas that are strong for my wife.

Battery life during the day has also tanked; i'm concerned it's due to signal search/switch. Texts often take time to send and sometimes require a resend.

I have spoken with customer service concerning the issue. However, it is difficult to find a time to have the use of an additional phone to make the call, while remaining on the phone for some time.

Frustrating!

Verizon_Support

Thanks for tall the information Bumps. I know this issue is frustrating especially when your wife isn't having any issues. Have you tried a factory reset on your device? Some applications on your device may not be compatible with your new software and cause functionaility issues with your phone including battery strength and connection. You can try using your phone in safe mode first to find out if there may be an app causing issues. Here are the steps to safe mode http://vz.to/13rN5NK .

If your phone continues to have battery and connection issues while in safe mode the next step would be to perform a factory reset. Here are the steps http://vz.to/1hOa1O9 . Make sure you back up all your data before perfoming a factory reset,

The above steps would be the first trouble-shooting steps our phone techs would try first. Please let us know if you ahve performed any of the above steps and the outcome. If you try these steps please keep us posted.

Bumps

Thank you for your suggestions.

Last night I received a software update for my phone that may have helped with the issues. At this point, I am going to see how today goes with signal/battery, then decide if additional steps are needed.

Thank you for the links.

vdctech

My Note 3 is experiencing the exact same issues (signal degradation mostly) since my phone received the N900VVRUEOF1 update on August 30th! My VW signal was great before this update..

Verizon_Support

vdctech We want you to enjoy using your Note 3. Test the device in Safe Mode and let us know how it functions after: http://vz.to/SsJCZp
SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

vdctech

Well, I just ordered the Note 5 and am trading in the 3. Do us a favor and DO NOT send the same update to the Note 5s!! Thanks

Bumps

WOW! I guess I've been put on the back burner!

THE LATEST UPDATE CREATED MY (AND MANY OTHERS) ISSUE WITH SIGNAL!

Where do we stand!

I'm tired of horrible signal where signal was once acceptable. Why am I paying for poor service? I don;t want to be a jerk, however, I lost my signal overnight and it's been two weeks since I've recieved a response, yet you have time to respond to others with the SAME issue. FIX THE ISSUE or admit you can't and I'll explore other options.

Bumps

I guess we're done here!

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