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Why is "unlimited" texts on a pre-paid plan "limited" to those verizon deems "non-featured?"

jdigi01

Spoke with 3 Verizon reps and no one can answer the post question.

Website does have an asterisk next to "unlimited" text which states that a person can "send" unlimited texts. However, I am not receiving texts from Point of Sale, which are like merchant debit card machines, where the merchant machine sends data to the bank account of which the bank authorizes/denies the purchase, sending data to the merchant, then sending data to the account owner's phone as set-up by the owner.

Verizon says that

a prepaid plan does accept point of sale texts as it is a feature. Post-paid has this feature.
the main difference to prepaid to post-pay is credit history check and the way the account is taxed. Prepaid pays less tax.
data being processed over the network is not hindered by prepaid or postpaid; it doesn't matter, the network processes the data at which point allows the point-of-sale text to continue on to a post-pay account, but blocks the text to continue on to a pre-paid account

My complaint is that Verizon says "unlimited" when it is in fact "limited." They cannot say that a point-of-sale text is a "feature" and still say "unlimited." They cannot say that a point-of-sale text is different from a phone text, and MMS, SMS, and ABC and 123 texts are different. 99.9% of Americans do not care about the schematics of a text, but only that they send and receive texts.+

On top of Verizon's justification to purposely "block" point-of-sale messages from prepaid accounts, is the audacity to send me a point-of-sale text that the autopay deducted $XX from default account. In other words, Verizon denies all point-of-sale texts from bank, but then allows point-of-sale text from bank only because its from them.

In any event, putting text on a website saying "Buy this plan and get unlimited text," and then limit that text is a violation of FCC regulations. If you have this issue, please send a complaint to the FCC.

Thanks for your inputs. Peace.

Comments

Tidbits

This has been brought to the FCC for a long time. Very free prepaid companies offer the same thing. Maybe you'll succeed where others have failed.

Snn5

I might be confused. I have prepaid and I get notifications from my bank via text (email and app) that purchases were made, approved, held, etc.....

Tidbits

The OP is talking about shortcodes. It's something not offered on prepaid. There are exceptions to the rule (very small), but in generally something like 95% of them are blocked.

jdigi01

yes, that is what I read... Short codes from a post in 2007.

Verizon says the text from the bank is not a text but something else undefined which cannot be networked into the network on a prepaid account, because it lacks a feature.

Then you try and find out what that feature is and there is no answer. There is no explanation for it. There is no definition for text that matches what the shortcode dilemma is all about.

All I know is AT&T prepaid allows texts from banks.

And Verizon still cannot explain why a text from a bank is not a text; and why they advertise "unlimited" text but not stipulate except those texts everyone regards as a text, but really isn't a text; but some kind of special thing that is processed to the messaging application governing texts, but requires a special feature that cannot be disclosed, defined, or explained that is only available on a post pay plan.

Because for some reason a bit of date codes a number 1 instead of a 0 on a post pay, that allows a text to text.

Snn5

Still not understanding why I get texts from banks, MS and Google, and several other 6 digit numbers. Now, I had to take a few extra steps to verify my number with the bank and enroll in mobile banking and register my phone.

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