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Need Help with Message + app Please.

Hi, I just got my Galaxy S6 a couple of weeks ago. I love the Message + app for texts. But I have noticed a problem. Certain notifications are not working for texts (even though they are assigned to a specific contact). Some of them are downloaded from a 3rd party app (like Zedge) and some are cut up MP3 files from downloaded songs in the music library. Some work and some don't, even though they are from the same source - and are all MP3 files.

But when I switch to the native Samsung Message app, those notifications DO work. So I'm assuming the issue is with the Message + app, and not the phone itself. I have tried moving files around in the device storage to make them accessible to the apps and allow me to choose them when I am assigning ringtones and message tones.

Do you have a work around for this? I would REALLLLY like to keep using the Message + app - my fave feature is the editable pics, BUT if I can't assign specific tones for specific contacts, I will have to move to the native app or worse, a 3rd party one like Chomp or Handcent. This feature is a deal breaker.

PLEASE HELP!!!!

Thanks in advance.

Sandy

Comments

Verizon_Support

We're glad that you are enjoying the Verizon Messages application. Based on what you described with 3rd party apps notifications, it could be that those apps are not compatible with the VZ messages. There is not a work around as the issue is not with our application. We would hope that you continue to use this or as you mentioned, the stock application is available for you to switch back to.

SheritaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

LA_Dizz

Hi Sherita,

Thanks for the reply. However, I would venture to say that the apps themselves ARE compatible with VZ messages, since one (Zedge) is very popular, and the other is merely an app designed to cut up sounds into smaller MP3 files. If the apps were incompatible as you suggested, then I would think that NONE of the files would work. But, some work, and some don't. The file formats for both working *and* non-working files are the same - MP3. Also, if the files themselves were corrupt, then the native Samsung Message app would not play/use them, but alas, that is not the case. They work fine on the native app.

I hope you delve into this issue further, and can find a solution. The VZ Message app is definitely the better of the two included options on the S6 Edge.

Thanks.

Verizon_Support

Being able to customize your phone with different tones is a great feature with Android phones LA_Dizz. Zedge and Messages+ are two great apps to be able to work with. I personally use both on my Samsung phone as well. I agree with you completely that I like this app much better than the stock messaging app with the phone. I never want to be the bearer of bad news but the customized ringtones per contact isn't available with Messages+. I've tried Zedge tones, stock tones, custom tones but none of them will take for individual contacts. This is a current limitation of this application. I will certainly submit feedback on this though to see if this is something that we can update with Messages+ in a future app update.

NicoleB_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

LA_Dizz

Thanks. I appreciate the reply and the confirmation that the Message+ app has some limitations. However, I will reiterate that I do have different message tones for texts for certain contacts and they DO work. The ones that work come from different sources (stock tones, Zedge tones, and VZ tones) which is why it is so puzzling that some work and some don't. I see by your reply that Message+ does not support individual custom notifications for different contacts. I can attest to the contrary. Maybe they only work on the newest Samsung (I have the S6 Edge). But they do work - just not for every Contact. It is sporadic and depends on the sound too, I guess.

I hope this feedback and "wish list" for custom notifications is considered. Having custom notifications work on future generations of this app would make it a 10 out of 10!

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