Is it possible to send feedback regarding a visit to a Verizon Store? I recently had a bad visit at a store and want to share this information with Verizon.
neohiofam,
We're certainly sorry to hear that you had a less than stellar experience at one of our store locations. We definitely feel that you should be able to rely on your local store and would be happy to place feedback in regards to you experience. Do you have the store address? You can also give us a call at 800-922-0204 for assistance.
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Yes, the address is 2030 N Atherton St, State College, PA.
Thank you for passing along the information.
On Fri, Oct 9, 2015 at 4:21 PM, Verizon Wireless Customer Support <
Thansk for providing those details. We can definitely forward this to our leadhership. Can you please share what exactly happened so that we can be as detailed as possible within our feedback?
My mom had a very mad experience with the manager of the Odessa, TX store today. She is on the account and went to pick up a package and the manager would not release it to her. He kept saying she wasn't on the account and was really hateful to her. He kept threatening to close the door on her and was refusing to help her. Every customer that walked up to him, he was hateful to. Now I have to drive the 20 miles tomorrow to get my package.
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It is difficult to hear that she had this experience.We are sending you a Private Note.
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