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bad tower

2 weeks ago me and neighbors all had 5 bar service for years since then it is barely 1 bar, 2 if standing right next to tower how do you report a bad tower zip code 62907? can drive 10 miles down road and next town is 5 bars! not the phones that tower bad.

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Snn5

Umbrella/mushroom effect. Signal goes out, not down in a vertical direction.

Verizon_Support

lakecountry,

I am sorry to hear of the sudden change in signal. What zipcode are you having these isseus in? Do you have issues with voice/text/data? Has anything changed in the area since this issue started (construction, storms, etc..)?

LindseyT_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

lakecountry

Thanks for quick reply Lindsey, zip code is 62907 we have had a lot of rain no real "big storms" with wind and stuff. not sure about data I mostly use wifi from dsl but voice is horrible and so is texting I have to go outside and hold phone up high to talk or text, up until 2 week ago it worked great not sure what changed.

Verizon_Support

lakecountry,

I appreciate these details. I do see that parts of your area are extended coverage however since you have just recently started having issues I would like to dive a little deeper. Do you notice an improvement with service as soon as you step outside? What are the different types of devices that are haivng the service issues? I understand this may be a tower issue, however the type of devices is really helpful.

lakecountry

lg fuel, 2 old lg flip phone, 3 old samsung flip, 2 iphone 6, samsung galaxy, 2 ipad mini and an lg optimus. Like I said everybody in town are having this issue. Today was good example I had 1 bar at home(4 miles from tower and using a booster) where I was getting 5 bars 2 weeks ago, went up to town right next to tower and only had 2 bars, used to be 5. Left town got 6 miles south of town and had 3 bars gradually going up to 5 bars when I got to next town 18 miles away. this was on my lg fuel.

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