Child Item

Site Totals

61434 Questions Answered 270 Categories

LG G4 secondary lock screen

How do I make the secondary lock screen on the G4 go away? When the phone is plugged in, instead of staying on (or just dimming) like it's supposed to, the screen always turns off and I still have to swipe to get it back on. As someone who primarily uses the phone to listen to music in my car, this is a bit dangerous, but I can't make the screen go away. At a guess, it's based in Smart Functions, which VERIZON WAS STUPID ENOUGH TO DISABLE on this phone.
Help?

Comments

Snn5

Double tap for Knock On and the music widget is right on the lockscreen. There is no secondary lockscreen, only one.

skaene

Primary Lockscreen: Requires Pattern to get through.

Secondary Lockscreen: No pattern, but still need to swipe to get to.
Music Widget on second lockscreen: To small to be useful when driving. Knocking turns the screen back off and/or prompts me to swipe.

Snn5

Strange. My stock lockscreen has the widget in large format. I have honestly never heard of 2 lockscreens UNLESS you are using the Trusted Device/Smart Lock settings, which might add another layer to the process.

skaene

hmm. I did turn on trusted places awhile back, but I seem to recall this behavior before I found it. Let me turn it off and see what happens.

Phone dims, goes black...swipe only lockscreen shows up. Double tapped it, went black aaand then locked up. :smileysad:

Verizon_Support

Skaene, we definitely want to make sure that your driving experience while listening to music remains safe.

Snn5 provided additional great steps to try, on top of what you have already reviewed and researched.

My recommendation would be to try running your phone in safe mode, to see if it disables the potential application conflict.

http://www.verizonwireless.com/support/knowledge-base-160981/

If there is a difference, you may want to factory reset your phone after backing up your content.

While setting up your phone after the wipe, decline using Google's Auto Recovery service to keep your phone running stock. This way you can see if you are able to access your music widget through the initial Knock On attempt.

Please keep us posted.

NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Child Item