Child Item

Site Totals

61366 Questions Answered 267 Categories

I get a busy signal many times I make a call

In the past few weeks it takes multiple efforts for a call to go through. I have all blue lights on the extender, I hear the beeps on my phone stating I am connected to the extender, but the call won't go through. I either get a busy signal or a message stating that the call can't be completed. It often takes 2-6 tries to make a simple phone call!

what can be done to fix this?

Comments

Verizon_Support

daverthal

Oh no, let's get this fixed ASAP . Do you have trouble with busy signals and calls not being completed when not connected to the extender? Has the extender ever worked properly? Do other phones have this trouble with the extender as well? Have you tried restarting your router and extender?

AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

daverthal

To answer your first question, Yes, of course. That is why I bought the

extender. Poor coverage in my home. 2. The extender has worked fine for

about 6 months leading up to this issue. 3. Other phones haven't had issues

but I work out of my house and make calls much more so than other family

members. 4. I did restart both the extender and the router.

On Fri, Aug 21, 2015 at 12:01 PM, Verizon Wireless Customer Support <

Verizon_Support

daverthal

We appriciate the details you provided. I know how important this is with you working out of the house. Just a few more questions so we can get this working. What model phone do you have? Do you still get busy signal and calls not going through when you leave your home area? What zipcode are you in?
AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

daverthal

I have an iphone 6. zip code 80120. No, I do not get busy signals outside

of my home. As I'm sure you're aware, I have to turn off LTE when in my

home for the phone to connect to the extender.

On Sun, Aug 23, 2015 at 1:03 PM, Verizon Wireless Customer Support <

daverthal

Any update on this? Problem still exists.

Sent from my iPhone

Verizon_Support

daverthal,

We want to ensure that you can reply on your service at home again. I know how important it is to have a reliable connection. It is definitely odd to hear that ohly your phone is having issues with the connection at home. I want to ensure that your phone is properly connected to the Network Extender.

Ensure that your phone is located within a 15-foot radius of the Network Extender. From your phone dial #48 then pres send. Review for confirmation accouncement and keep us posted with your progress.

YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

daverthal

Yes, it is connected

David Rosenthal

sent from my iPad

Verizon_Support

Thanks for confirming it's registering properly daverthal. Next, let's reset the network settings on the iPhone, by going to Settings > General > Reset > Reset Network Settings. After the Apple logo appears and phone is back, then completely power off the phone till you see Apple logo again, and test further. Thanks!

KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

dmcarver280

I live in Suwanee GA. My zip code is 30024 and my area code is 770.

Every time I dial a 470 area code from anywhere I get 1 ring and then a busy signal. My son is a Verizon customer with a 470 area code also zip code 30024.

i can’t reach my own son, a Verizon custome, at any time. This needs to be corrected immediately.

I can’t believe I’m the only customer with this problem!!!!

Help!!!!!!

dexman

A few quick questions...

If calls from a landline are placed to the telephone number, do they go through as they should?

Did your son port his number from another provider to Verizon?

Can calls to other area codes be completed without running into the same problem?

If possible, could other Verizon Wireless users in your area try to duplicate the problem to see what happens?

dmcarver280

My apologies. I had 1 digit wrong. Please disregard.

Get Outlook for iOS<https://aka.ms/o0ukef>

Verizon_Support

dmcarver280 We understand your concern as it's important to be able to reach your son. Thank you for updating us, and we are happy to learn all is well. Should you need assistance we are here for you.

DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Child Item