My LG tablet disconnects from the Verizon network intermittently

I'm wondering if I have a defective device or if there are settings that need to be changed. My tablet disconnects from the network and shows "no service" although other Verizon wireless devices in the same room (phone, WiFi) show the Verizon network is available and they remain connected. I am still watching if there is a similar issue when connected to WiFi. I have had the device for two days. Is there a fix or should I return the device?

Accepted answers

Verizon_Support

Thank you for the details. I'm glad to see things seem to be back up and running. Yes, a case in certain instances may cause interference with wireless signal as it may negatively impact the antenna of the device.You do have the ability to return equipment or accessories during the 14 day worry free guarantee.

YosefT_VZW
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Verizon_Support

ATLeazer, congrats on the tablet! This is supposed to be an exciting time and it seems to be going quite different. Thank you for bringing this to our attention and we want to make sure we go you’re your options today. To begin, what’s the make/model of your tablet? How often would you say this happens? Has it disconnected from the WiFi in the same manner as when connected to Verizon data?

TakendraW_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ATLeazer

I have the LG-VK700 - LG G Pad 10.1 LTE.

It seems to disconnect from both the Verizon Network and WiFi intermittently. The WiFi I used to check is the Verizon Jetpack. It happens 2-3 times an hour.

Verizon_Support

Thanks for that additional info ATLeazer. I apprecaite it. What zip code are you currently in? Does the frequent disconnection happen while indoors only? Any improvements if you go outdoors? Other devices impacted? Share details. Thanks.

KristieQ_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ATLeazer

Our zip code is 80550. We have only used the tablet indoors so not sure if outdoors would be better. No other devices are impacted. As mentioned, our Verizon jetpack and phones all stay connected in the same room without issue. We did remove the tablet from the case and that seems to help - no disconnect since doing that. We are using the Verizon Tablet Case for LG G Pad 10.1. So perhaps the case is interfering with the signal. If so, I might return the case.