What's with the phone call outage this afternoon. Does Verizon have any news for their customers who now can't make or receive calls? It looks like all of the Durham/ Raleigh area is affected.
What's your phone saying for service? Is it greyed out? Are you still able to text?
It's all over Central and Eastern NC. Verizon has said nothing
Text and data still work.
VERIZON, send us a text or email.....
If there is an issue everywhere, I'm sure they know about it. However you can get on Chat and talk to someone directly. However, if service is out then you wouldn't be able to text or use data. How many bars and of what type of service are you getting? 1x, 3g or 4g?
I never got a text fromthem
Under the contact us link at the top there is a chat option; you can use it to contact them about the outage.
I get text and internet no calls 4 bars g3 lg new phone
out in middle TN as well
Thank you
I just got off the phone with support, they have a master ticket started a few minutes ago to address the issue.
TIcket number is [removed]
Ticket number removed as required by the
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I'm upset can't call my kids
What does that mean long wait I pay 300 a month and they say in commercial no service lost
This was all I was able to find on it:
http://www.wral.com/news/page/12706857/?break_id=12943
Looks like some type of fiber line cut
Check out @WRAL's Tweet: https://twitter.com/WRAL/status/646048082929434624?s=09
Incorrect. Voice is down. SMS and 4G are up. I have 3-4 bars showing, but can't place or receive calls. Nor can anyone in my office. Nor can anyone in my family who are spread out for miles.
There is an outage. About an hour ago, I discovered I was unable to make a call from my cell phone. I then attempted to make a call to my cell phone - also unsuccessful. I then logged onto my Verizon account and started a Chat session. I was told that, based on my account information, there WAS an outage in my area, related to "ongoing maintenance". I then asked whether the outage was determined by my account's address, or my device's physical location - and was told that my device's location would determine the outage status. I confirmed with the representative that the outage was limited to "the Raleigh, NC and immediate surrounding area". I then informed him that I was physically located 25 miles northeast of the "outage area", and that my fiance was at least 50 miles from the defined area. I then asked whether or not Verizon had given notice to customers of this "ongoing maintenance", and was told that they had not. When I explained that this event has a very costly impact on our ability to conduct business, I was told that the outage was "UNplanned" - but that they're working on it.... I'm terribly disappointed, at a minimum.
These things happen. I think it's bigger than they realize. The last time I saw something major like this was a few+ months back and things were back up and running in about 7 hours. If you have a business now would be the time to e-mail/text/social media that your phones are down and apologize. If you're lucky maybe you are locally based and those people can't call you anyway.
Crack open a book or make calls over wi-fi using the many free apps.
At approximately 3:30 this afternoon I called them to report the outage. While I was on the phone with second level support, another agent was taking a call from another customer reporting the same symptoms.
Wral.com reported that a fiber line was cut.
It seems to be nationwide.
Didn't relize this was an old post
