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My MiFi speed has dropped untenably... Is Verizon Idling back Unlimited Users like AT&T?

My Jetpack WiFi 6620L service has gotten absolutely terrible in the past months. It often even drops service right here in town where it should be super strong and I use to get 12.5Mg/s. I am an Unlimited Corporate Customer paying thru the nose. However I'm not getting what we are paying for....

My QUESTION: Is Verizon idling back the Service for heavier users who are paying for an Unlimited Plan? AT&T just got caught doing and this and received the largest fine in the history of the industry by the FCC???

Should Chairman Wheeler also be looking into Unlimited Service by Verizon to see if customers are getting what they are paying for?

Comments

Verizon_Support

EdroCWY- I certainly am sorry that you are not happy with your MIFI. I want to help you get to the bottom of this ASAP. To answer your initial question, we do not "idle back" the service for our unlimited custmers. In your post, you stated that this started getting really bad over the last couple of months. When this started, how many devices were connected to the MIFI? Has that number increased, decreased, or stayed the same? Have you tried resetting the device yet? Try these steps: vz.to/1UztnTf Please contact us if you have any additional questions.

NicholeK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

smith6612

Are you in an XLTE area? That Jetpack has Band 4 (XLTE) support, and should provide better service if you're on that band.

Also, if you have a phone to compare with, please make sure the phone isn't seeing an identical performance measurement.

Deasnealy

Did this reset help your speed? I have the 4620le. Should I be able to get faster LTE speeds than 12mb down

Verizon_Support

Deasnealy - We want you to know what speeds you can expect while using 4G LTE services. I welcome the opportunity to address your inquiry. 4G LTE provides typical peak download speeds of 5-12Mbps and upload speeds of 2-5Mbps. XLTE helps double the peak bandwidth of our 4G network in high traffic areas where XLTE is offered. Speeds will vary based on the number of cell sites in an area, the proximity of the device to the cell site, spectrum depth in that area and how many devices are connected to the network in a specific area. Device limitation can sometimes restrict the peak performance experienced.

EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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