Samsung Galaxy S6 will not activate at all after 3 factory resets and over 15 startups

MaryAndroidLover

Hi I just got my Samsung Galaxy S6 today and for some reason it will not activate at all. Every time I try to activate it, the phone says activating for around an hour then it says it can't do anything and I should call customer support. They say its 24/7 however I am very eager to use my phone now and was wondering if I could get a pretty quick response that would be great.

Verizon_Support

I apologize for the delay in responding to your post, MaryAndroidLover. I know how urgent it can be to get your new phone activated. Hopefully you've been able to successfully activate and set up by now, but it you haven't try using the SIM card you had before you got this phone, (if it was on VZW phone with same SIM). Otherwise, you can reach out to Customer Service directly at 800-922-0204 and we'll be happy to assist with activation promptly.

I'm sure you're going to love this S6! I have this one and absolutely love it.

VanessaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.