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Weakened Signal at home

Our Verizon wireless phone signal weakened suddenly 2 months ago, more than a month after updating our phones. We can no longer depend on our cellphones at home. I phoned Verizon, spoke with support and later received a vague message from the tech department that was no help. Why after 10 tens of pretty decent service at home all of sudden end??

Comments

Verizon_Support

Hi there Msferrebee,

I want you to be able to rely on your device at all times, especially at home. What is the zip code in the area? Is it just your phones? Or if you have visitors or anyone else, do they have troubles too? Do you only experience this indoors, or is it everywhere?

LeoLL_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Snn5

Many things can affect signal, environment, other equipment, direction of signal might have been changed to accommodate other users in more dense areas. You can buy Verizon's $250 3G extender, buy a much better 4G booster for the same price elsewhere, or choose a carrier who GIVES you a FREE CellSpot Router worth over $200 where you can use WiFi Calling seamlessly.

Msferrebee

Zipcode is 22603. Anyone with Verizon has the same problem in and outside our house. Signal doesn't improve unless travel extends almost 2 miles in either direction.

Snn5

Exactly.......you must travel towards where the signal has been re adjusted to.

Verizon_Support

Msferrebee,

Thanks for getting back in touch with us. We appreciate you taking the time to let us know where this problem has been happening. I have reviewed the area and checked for recent trouble reports, but nothing new is shown to be happening there. What kinds of devices do you have? Have you tried using any new calling features on your phones recently, such as advanced calling?

EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Msferrebee

My husband and I each have a Droid Turbo purchased in September. We've never attempted or know of "advanced calling"

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