This letter is an attempt to collect a debt in the amount of a $300.00 bill credit in exchange for sending in my existing smartphone as was promised by a Verizon Wireless Representative in November, 2015.
On November 11th, October 29th, and October 27th, 2015, I received promotional emails stating that I would receive a $300.00 credit from Verizon Wireless if I trade in my existing smartphone and procure an iPhone 6S. I contacted a Verizon Wireless representative on November 12, 2015 to pursue the offer. At that time I agreed to purchase an iPhone 6S Plus on a payment plan and turn in my existing smartphone in exchange for a $300.00 Verizon Wireless Gift Card or a Verizon Wireless Bill Credit. I was assured that once my smartphone was received and approved, that the credit would apply.
I received the iPhone 6S Plus on November 17, 2015 and activated it. The package for the iPhone 6S Plus contained instructions for returning my existing smartphone. I followed the instructions, and placed it in the mail. On November 26, 2015, I received an email stating that my old smartphone was received and that my account was credited. Upon further investigation, I discovered that no credit has been applied to my account for my old smartphone.
I have contacted Verizon Wireless multiple times to attempt to resolve this issue, and I have been told on several occasions that a credit would indeed be applied. I contacted Verizon Wireless by phone once again on 31 December 2015 and was told by a representative named Terence Holmes that I would not be receiving a credit. He said that he would retrieve the recorded telephone conversations and would investigate the matter. He also said he would call my wife back on 4 January, 2016 to resolve this issue.
In order to resolve this dispute, I would like to ask that Verizon Wireless please follow the terms that your agent agreed to and apply a $300 credit to my account in exchange for the Samsung Galaxy Note 3 smartphone that I sent to you. At this time, I feel as though Verizon Wireless has stolen my Galaxy Note 3 smartphone. I would prefer to avoid having to take legal action against Verizon Wireless.
I expected a much higher level of service from your company, and I am quite disappointed. If Verizon Wireless fails to live up to their promise of crediting my account $300.00, I will have no choice but to cancel my Verizon Wireless and my Wife’s service and return both her iPhone 6 Plus and my iPhone 6S Plus smartphones to the Verizon Wireless store. I will be informing my friends and family about this experience.
I realize that without the recorded phone conversations, that this is your word against mine. And in that case, I would like to point out that I have been a loyal Verizon customer for several years and humbly request that you clear this $300.00 credit as a gesture of good faith.
