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New S6 edge keeps downloading software updates

svtjackal

My new S6 edge that I got a last Tuesday keeps downloading updates, it downloads then ask me to install them and as soon as it's done installing it, it starts downloading another or the same update again, it's been doing that all 4 days I had it, does anyone know what the heck is going on?

Thanks

Comments

Verizon_Support

Svtjackal, it's exciting to hear that you upgraded to new device and we certainly want your phone to work properly. Let's work together on getting this issue resolved with your new phone. Are the update alerts you are getting for apps or system updates?

GersonG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

svtjackal

The updates are supposed to be for the android software, but every time it does it, I am still on 5.1.1, the cycle goes, download, ask me to install, so I install it, then goes thru the app optimization then says congratulations you phone is up to date press ok, then starts downloading updates again automatically

Verizon_Support

Svtjackal, thank you for providing this information. Have you attempted powering the device off and on in between updates? Are you connected to Wi-Fi?

EstebanP_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Titan761

I'm having the same problem. I just got a replacement phone and it keeps downloading software updates. I've updated the phone more than 5 times. And it's still telling eme to update. Please help!

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