My Samsung network extender, after years of service, is showing:
Power: solid blue
Sys: solid magenta
GPS: solid magenta
WAN: solid red
The LED reference at LED Combinations Possible Failure Reasons and Recommended Actions Verizon Wireless Network Extender (EvDO) | Verizon Wir… suggests that I my power supply has failed. Can you confirm this and suggest how I can obtain a replacement?
Thanks,
Dan
Hi DanHotchkiss, I know how important a network extender is for your service so I certainly want to get this resolved for you. How long has this been going on? Do you have a similar response when you try a different wall plugin?MatthewT_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yes. I moved it to another room and got the same result.
It has been this way for a couple of weeks, I believe.
The network extender is a great way to improve your in home signal DanHotchkiss. We want to make sure you can use yours. I checked the status that you provided and another issue you could be having is a router communication error. Do you have an alternate ethernet cable you can try to connect with your device? It could be an issue with that connection. Please let us know if you can try that and if it works.
NicoleB_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm sorry moviing the Network Extender did not work. Have you tried resetting it? Power the device off an on can reconnect it to our network. Here are some general trouble-shooting steps http://vz.to/1yA06mr .
KinquanaH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yes, I am familiar with the status light definitions and have tried multiple known good Ethernet cables and have powered the unit down and up more than once. Please refer to my prior messages, where I reference the SYS light definition and say that I have moved the unit to another room.
Please advise what I should do next.
Thank you,
Dan Hotchkiss
Sent from my phonewww.danhotchkiss.com
Okay, I’ve tweeted you at @VZWSupport.
I’ve also disconnected all cords, reconnected the power cord only, and get: PWR: blue, SYS: magenta, GPS: magenta, WAN: off. What next?
Incidentally, I've also checked the power supply with a voltmeter, and it shows 12v.
Okay, it is now 14 days since my last post. Let me repeat the essentials. When I plug in my Samsung Network Extender, I see the following: PWR: blue, SYS: magenta, GPS: magenta, WAN: off.
I have tried different power outlets, checked the voltage on the power supply, and posted here multiple times. Would someone who knows something about this device please tell me how to troubleshoot it?
Our apologies for the delay in responding DanHotchkiss. Help is here! Let’s pick up where you left off with the Extender concerns. I would like for you to check the setting on your home router as well to ensure we didn’t miss any steps: http://www.verizonwireless.com/support/network-extender-router-configuration/ Quick note, if WAN is off, then that Indicates that the base station has detected a invalid Ethernet connection. Blinking blue LED light indicates data communication. Have you been able to use this device in your home before? TakendraW_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Please do not write again until you have read my previous posts. When you do, you will learn:
I have used this extender for a couple of years on the same network.
I have read the documentation thoroughly and followed all the setup steps.
There is no way to forward router ports to the extender until the extender has an IP address, which cannot happen till it connects to the network.
I finally called phone support which was much more knowledgeable and helpful, and arranged for me to get a discount on a replacement router. Not a happy solution, but it was achieved in a timely way.
