- Hello,
I am a new customer to Verizon and one month into a new plan. I am trying to understand the data usage of the NFL mobile app. On 9/3 I streamed just over 1 hour of live video in the NFL mobile app on my device ending in 1260. In that time the app incurred 3.8 GB of data. I was quite shocked by this seeing the Verizon Data Calculator online mentioned an approximation of 350 mb/hr. I was expecting to use 350-500 mb at most....not 3.8 GB! So...the app roughly used 8-10x of what the estimation was.
Is the app really supposed to use THAT much data? It seems very high. Can someone explain this to me? I called customer service today and they were no help, they said they understood my point that the calculator doesn't match the data the app used, but that they could not reverse the data usage.
My issue here is I would not have streamed the game to start with if I knew that almost half of my monthly data allowance would be spent in one hour's time. Either the app streamed way too much data or the Verizon Data Calculator is severely mis-representing the data usage the app currently uses. It is my hope that the data usage I incurred in that one hour could be wiped out or credited back in some fashion.
If the app is to blame and it incurred more data usage than it should have, that is also concerning seeing as I was potentially planning to stream several more games later this Fall. But not at 3.8 GB/hr!
Verizon, please advise on this.
Forum folks, has anyone else had this issue recently?
The device is a Samsung Galaxy Note 4
Thanks.
