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Need to get back my grandfathered unlimited data plan

Hi,

I upgraded my phone at Sams Club and they told me nothing would change on my plan. After the upgrade a few hours later I received a text message saying that I have gone over my data by over 2000%.

So I scrambled and contacted Verizon to get this back and was not able to do so. I still have days left to return the phone at Sams Club, but by doing so would it give me back my old plan of unlimited data?

The reason I upgraded my plan was because I filed a complaint to the FCC regarding the $20 increase for all grandfathered unlimited data plan. I spoke to a representative and she told me that with this $20 increase I can benefit from doing an upgrade without losing my unlimited data plan. I did the upgrade and I lost my plan.

Anyone who is able to help, please help.

Comments

MiiHere

Return it and hope they can get it back.

You can do a DPP once your bill finalizes and that $20 increase will then be visible on your bill. You can't do a DPP before that.

Verizon_Support

We want you to have your plan back and have an option to get a new phone, mnhim101. We apologize for any miscommunication on the upgrade offer.

You can return the phone within the 14 return period and then contact us by phone so we can get your data plan changed back for you. Once the $20 increase has taken affect for that plan, you can then upgrade to a new phone on our Device Payment Plan option.

StevenG_VZW
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mnhim101

I would pay it off in full, which I have been doing for all these years.

The only reason I choose the upgrade route was because I was told that with the $20 increase I would be able to take advantage of the upgrades without losing my data plan.

Do you know for sure that I can get my old data plan back?

mnhim101

Hi StevenG

Can I contact you directly, do you an extension. I would like to speak to you instead of getting bounced around to other representative that won't help me with this problem.

Snn5

You'll need to return the phone, pay any restocking fees, switch back to your old plan, wait for the final bill after Nov 15's fee change, THEN you can upgrade on the DPP and keep UDP. This will take some time though as the plan might take time to switch back and the device will have to be received and inspected before your date is reverted.

mnhim101

Thank you, I am going to give that a try.

My only concern is that when I spoke to Verizon on the phone, they told me that it was not possible anymore because that plan is no longer available.

zagnut1972

Me personally I would call just to be on the safe side. UDP that important to me!!

mnhim101

Thank you everyone for your input, I'll do this today wait until the end of the billing cycle and see what happens. I'll keep everyone posted.

smith6612

Agreed. Call in TODAY and have the support rep place an RFIP (Request for Inactive Pricing) request. The new phone has to be returned (get a receipt) and the old phone re-activated.

The only sure way to keep unlimited data is to purchase a phone for full price without telling Verizon. I am not sure if Verizon still allows people to use the Financing program on unlimited data, but I wouldn't risk that. Most reps use a backend system that will strip away the unlimited data. Additionally, premium retailers will often prove more difficult over actual Verizon corporate stores.

If they want to take away unlimited data because you need a SIM Card, that's unnecessary. A SIM Swap can be done without messing up unlimited data, it's just a pain on the backend.

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