ellipsis 7 tablet no internet connection

My tablet used to work using Verizon network when I'm at my office (I can't use the companies wifi), now it says I have no service while I'm at work. I went through the troubleshooting steps, I'm not at my data limit, airplane mode is not on, I have no data limits set on my tablet, I've done a soft reset, reinstalled the sim card. Still no internet connection. Any advice?

Accepted answers

Msdriftwood

I called Verizon tech support they're sending me a new SIM card. My card may be bad. They also told me how to use my iPhone as a hotspot if the new SIM card doesn't work. So problem sort of solved.

All comments

Verizon_Support

We are sorry to see taht you are having these issues staying connected. Data is important. We will help you through this. Has there been any changes at the location? Construction or a storm before the change? Is the issue affecting other users? This would be a great place to start.
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Msdriftwood

No there havent been any storms or construction. No one else is having this problem and I have service on my cell phone which is on the same plan.

Msdriftwood

I also just realized I'm not connected at home either. I can only use my tablet with WiFi.

Verizon_Support

Getting you connected is our number one goal. Let's see if its the area or device. What zip code are you in? When did this start? Was this after a software update or new app?
JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ctcatlover8

I am having the same problem.

ctcatlover8

I have the same problem. No storms. Yes update, several days before this issue. Yes, new app, candy crush, already deleted. No change.

Msdriftwood

It's happening in both 14047 and 14203 zip codes. But if I have data service on my cell phone should outages in certain zip codes effect that also?